Frequently asked questions

LifeVac^® is a non-invasive, TGA-approved portable suction device designed to clear upper airway obstructions when someone is choking. It works by creating a one-way suction that dislodges the object stuck in the airway, allowing it to be expelled safely. The device is easy to use, even in high-stress situations, and requires no special training.

LifeVac^® is designed for use by almost anyone, regardless of age or physical ability. It comes with different mask sizes for adults and children, making it versatile for use in homes, schools, workplaces, and public spaces. The device is simple enough for anyone to use in an emergency, when traditional first aid has failed, even without medical training.

Yes, LifeVac^® is safe to use. It is a non-invasive device, meaning it does not enter the airway or require complex procedures. The cushioned mask design minimises the risk of injury, and the device has been extensively tested to ensure effectiveness and safety on children 12 months through to adults. Always remember, LifeVac^® should only be used in situations where someone is choking and standard first aid methods have failed.

No formal training is required to use LifeVac^®. The device is designed to be intuitive, with simple instructions that anyone can follow. However, we recommend familiarising yourself with the device and reviewing the instructional materials provided so that you feel confident using it during an emergency.

The LifeVac^® device itself can be reused, but the masks are intended for single use only. After use in an emergency, the mask should be discarded, and a replacement mask should be attached to the device. Replacement masks are available for purchase separately. If you use your LifeVac^® we invite you to contact us and share your story. 

If you want to be prepared for choking emergencies, LifeVac^® is an excellent choice as the only TGA-approved anti-choking device in Australia. Whether you’re a parent, caregiver, teacher, or business owner, having a LifeVac^® on hand can give you peace of mind. The device is compact, affordable, and easy to store, making it a practical addition to any home, school, or workplace. It is also worth noting that all states and territories in Australia now have so-called ‘Good Samaritan laws’ offering legal protection for those who offer help in an emergency.

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In the highly unlikely event that there is a fault with your device or error in the description of the item purchased, you are entitled to a refund or replacement. The device must be unopened and in its original packaging, and you are responsible for return shipping costs. Please note you are not able to receive a refund as a result of simply changing your mind. 

Yes, LifeVac^® is listed on the Australian Register of Therapeutic Goods (ARTG) and is approved by the Therapeutic Goods Administration (TGA). This ensures that the device meets the necessary safety and quality standards required for medical devices in Australia.

If you have any questions or need further assistance, please visit our contact page. We’re committed to providing you with the information and support you need to feel secure in your purchase.

The cost of a genuine LifeVac® is largely associated with manufacturing and importing its patented one-way valve assembly, which is manufactured exclusively in the US and UK. In addition, to meet Australian regulatory standards, the device requires locally compliant instructions, labeling, and packaging, which also contribute to the overall cost.

Our mission at FamilySafe, working with LifeVac® Australia, is to save lives, not to capitalise on potential misfortune. Our retail price reflects the necessary costs and margins to maintain a sustainable business. In addition, we donate significant portions of our revenues to schools and charities that work with us to get LifeVac® devices into the hands of more Australians.